Friends of George’s (“we,” “us,” or “our”) respects the privacy of everyone who visits our website, contacts us, buys a ticket, donates, or uses our AI chat assistant. This policy explains what information we collect, how we use it, who we share it with, and the choices you have. It applies to friendsofgeorges.org and the services offered through it.
1. Information We Collect
1.1 Information You Provide
We collect personal information when you choose to give it to us, such as your name, email address, phone number, and any message content when you submit a form, send us an email, make a donation, or use our AI chat assistant. When you purchase tickets or merchandise, payment is handled by our third-party providers, and we receive transaction confirmation details rather than your full card information.
1.2 Information Collected Automatically
When you visit our website, our systems automatically collect technical information such as your IP address, browser type, operating system, the pages you view, and the dates and times of your visits. We collect this through cookies and similar technologies. See our Cookie Policy for details.
1.3 AI Chat Information
Our website offers an automated AI chat assistant. When you use it, the conversation may be stored by us and by our chat provider to answer your questions, maintain quality, and improve future responses. Please do not share sensitive personal information through the chat. The assistant is automated and is not a live representative.
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries, requests, and messages
- Process ticket purchases, donations, sponsorships, and merchandise orders through our providers
- Send administrative messages and, where you have opted in, news about productions and events
- Operate, maintain, and improve our website and the AI chat assistant
- Understand how visitors use our site so we can make it better
- Protect the security of our site and comply with our legal obligations
3. How We Share Your Information
We do not sell or rent your personal information.
We share information with trusted third-party providers who perform services on our behalf and are expected to protect it. These currently include:
- Vivenu, for ticket sales and event management
- Square, for merchandise sales
- Our AI chat provider, for the website chat assistant
- Meta (Facebook), for website analytics and advertising measurement
- Our website host and analytics tools, for site operation and performance
We may also disclose information when required by law, to enforce our Terms of Use, or to protect the rights, safety, and property of Friends of George’s, our patrons, or others.
4. Your Choices
We extend the following choices to all visitors, regardless of where you live:
- Access and correction. You can ask what personal information we hold about you and request that we correct it.
- Deletion. You can ask us to delete the personal information we hold about you, subject to records we are required to keep.
- Marketing opt-out. You can unsubscribe from our promotional emails at any time using the link in any message, or by contacting us.
California residents have the right to opt out of the sale of personal information. We do not sell personal information. California residents also have the right to exercise these choices without receiving different treatment for doing so.
To make any of these requests, send us a message through our contact form.
5. Cookies and Tracking
We use cookies and similar technologies to operate the site, understand usage, and measure the reach of our promotion. You can control cookies through your browser settings. Our Cookie Policy explains the categories we use and how to manage them.
6. Data Retention
We keep personal information only as long as needed for the purposes described in this policy, or as long as the law requires. AI chat records are kept for a limited period for quality and improvement, then deleted or stripped of identifying detail. Transaction records tied to tickets, donations, and orders are kept as long as needed for accounting, tax, and dispute-resolution purposes.
7. Data Security
We use reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, and disclosure, including secure storage and encrypted transmission where appropriate. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Children’s Privacy
Our website and services are intended for people 13 and older. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will delete it promptly. If you believe a child under 13 has provided us information, please contact us.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or the law. We will post the updated policy on this page and revise the “Last updated” date above. Significant changes will be noted prominently on the site.
10. Contact Us
For questions about this policy or to exercise any of the choices above, please send us a message through our contact form for a reply by email.
Friends of George’s
1705 Poplar Ave
Memphis, TN 38104