We want every ticket holder to have a great night at Friends of George’s — and when plans change, we make it as easy as we can to adjust. Ticket purchases are considered final and aren’t refundable, but you have several self-service options that cover most situations. Many of them can be handled from your tickets page, without needing to get in touch.
Go to friendsofgeorges.org/mytickets to transfer, upgrade, rebook, update details, download, or release a ticket.
Still need to purchase seats? Start with Buying Tickets or buy now at friendsofgeorges.org/tickets.
Where Every Change Starts
Open your tickets page anytime to manage your order. After you purchase, you’ll also receive two emails: an order confirmation with a View Order link, and a ticket delivery email with a Show Ticket link. Those email links open the same place as /mytickets.
Keep both emails handy, or bookmark friendsofgeorges.org/mytickets. If you can’t find the emails, search your inbox for “your tickets,” “view order,” “vivenu,” or “Friends of George’s.”
Transfer Your Ticket
If you can’t attend but know someone who can use the seat, you can pass it along without contacting us.
- Open your tickets page.
- Click Transfer.
- Enter the recipient’s email address and submit.
- The recipient receives an invitation and confirms their details to accept.
- Once they accept, your original ticket is cancelled and they receive a new one with a fresh barcode.
The transfer stays pending until your recipient accepts, and your original ticket remains valid in your name until then. Start the process early so they have time to confirm before curtain.
Upgrade Your Ticket
If you’d like a better seat or a higher tier, you can upgrade and pay only the difference.
- Open your tickets page.
- Click Upgrade.
- Choose from the available options.
- Review the price difference and complete checkout.
- Your original ticket is cancelled and a new one is issued for the upgraded tier.
Upgrade options depend on what’s available at the time, so the sooner you act, the more choices you’ll have.
Rebook for a Different Date
If you need a different performance, rebooking exchanges your ticket for another available date.
- Open your tickets page.
- Click Reschedule.
- Choose an available performance.
- If there’s a price difference, complete a short checkout to cover it.
- Your original ticket is cancelled and a new one is issued for the new date.
Rebooking is subject to availability. If the option isn’t showing on your tickets page, contact the box office and we’ll do our best to help.
Donate Your Ticket Back
If you can’t attend and don’t have anyone to pass the ticket to, you can release it back to Friends of George’s so we can offer it to someone else.
- Open your tickets page.
- Click Release.
- Confirm when prompted.
When you release a ticket, it is gifted back to Friends of George’s so another patron can enjoy the show — releases are not refundable. If the Release option isn’t available for your ticket, contact the box office and we’ll handle it from there.
Update the Name or Details on Your Ticket
Some tickets require a name and email before they’re valid. If you need to add those details or correct a name, you can do so from your tickets page.
To add details for the first time:
- Open your tickets page.
- Any ticket needing details will show a notice.
- Click Activate Ticket or Personalize Ticket.
- Fill in the required fields and submit. Your ticket becomes valid and downloadable once complete.
To update details you’ve already entered:
- Open your tickets page.
- Find your ticket and click Change Personalization.
- Update the fields and submit.
Updating details may generate a new barcode and void the old one, so re-download your ticket afterward. If you purchased multiple tickets, each one is personalized individually. You can share your order link with your group so everyone fills in their own.
Download or Save Your Ticket
Once your ticket is confirmed and any required details are complete, you have three ways to carry it:
- PDF. Click Download E-Ticket, then print it or keep it on your phone.
- Apple Wallet. Click Add to Apple Wallet and follow the prompts.
- Google Wallet. Click Add to Google Wallet and follow the prompts.
Start from friendsofgeorges.org/mytickets to download or add to a wallet.
Need Help With Something Else?
For the original purchase flow — choosing a performance and seats — see Buying Tickets or go straight to friendsofgeorges.org/tickets.
If you run into any trouble or have a question this doesn’t cover, reach the box office through our contact form and we’ll take it from there.
